It appears we had some work in the area that may have affected your service it was resolved 10/14/20. If you're still having an issue we may need to schedule a technician out. Simply email your full name, address, and a link to this thread if you're still having an issue.
I've found that the way to get acceptable service from Cox is to have Quest install fiber in your neightbor hood then the Cox people finally start doing their job getting the service you were paying for all along but at a slight higher price than Quest would have provided that service. I been a Cox customer for slightly over 35 years and have finally been satisfied with the,until recently monopoly, in our city. 😎💖😎