Forum Discussion

staira06's avatar
staira06
New Contributor
4 years ago

I can’t connect to a public hotspot anymore from my iPhone. It shows that it’s available with full bars but when I try to connect it’s just spins. Chat said it’s working “fine” but can’t provide any other help, what’s the issue?

I can’t connect to a public hotspot anymore from my iPhone. It shows that it’s available with full bars but when I try to connect it’s just spins. Chat said it’s working “fine” but can’t provide any ...
Bruce's avatar
Bruce
Honored Contributor III
4 years ago

It appears the iPhone and HotSpot had previously connected.  If you've been connecting to Hotspots for 2 years, the Hotspot may be waiting for you "re-authenticate" your auto-login.  Open a browser while its spinning.

From the FAQs

How do I connect to a hotspot?

...once your device connects, you can open your browser and you will be directed to a login page to use your Cox user ID and password. You only have to do this once every 2 years on your device. After your initial login, your device will connect automatically to any Cox/Cable wifi that is in range.

www.cox.com/.../cox-hotspots.html

  • staira06's avatar
    staira06
    New Contributor
    4 years ago

    no it doesn’t unfortunately, sometimes when it connects to the wifi it will pop up but I’m not getting to that point. Just the part where you select the wifi network and endless spinning