Unfortunately I am stuck with COX because AT&T cannot provide the level of speed I need to work form home.
Here is a crux of the issue... and I was furnished with an uncharacteristically honest summary of Cox's attitude with regard to communicating useful information to its paying customers. My concern was with outages related to scheduled work and other issues not involving a customers equipment or wiring inside their living space:
many times we don't have those specifics and for the information we do have, most of it is considered privileged information that cannot be shared with our customers.
Until there's real pressure to provide meaningful customer service (not to mention downward pressure on pricing) as is furnished through competition for the same customer base, nothing is going to change.
