Forum Discussion

Best_Customer_E's avatar
Best_Customer_E
New Contributor
7 years ago

I am not a liar.... I am begging Cox to ensure this service issue is resolved.

Hello, Being a telecommunications representative and working for one of the world's largest cable, internet and phone companies. I know more than the basics.   I am very educated in the Cable hig...
Rob_H_'s avatar
Rob_H_
Contributor II
7 years ago

Do you have a type of modem that shows, in addition to signals levels and SNRs, a status regarding things like correctable and uncorrectable codewords and an event log that shows things like T3 timeouts?  If so, you might want to share it in an online complaint to the Better Business Bureau (BBB).   Cox is typically very responsive to BBB complaints.  Good luck.