I have had the same experience. I called many years ago to have my primary email deleted because it was hacked, and the so-called representative kept my email and gave me a new one. Now I am limited on what I can do since it is not the primary email. Whenever I contact Cox, they tell me I have to delete my old email. I ask them why you can't do that on your end, and they always tell me they do not have that option. What the heck! This is so ridiculous; they have no problem taking my money but can't get rid of my old email that they failed to protect from viruses and being hacked!ðŸ˜
Cox no longer supports email. The account is now in the hands of Yahoo Mail. Cox can no longer PROVIDE support for email problems because of that.
