Forum Discussion

Harahanite's avatar
Harahanite
New Contributor
4 years ago

How to Communicate with Administrator

Hello, @

I, username Harahanite, attempted to post an issue with varying and slow download speed.  I got a message that my post was either spam or abuse.  It was not and I appealed.  The appeal indicates a response will be sent to a @cox.net email.  I do not have that email.  My email, shown on my cox account is on domain @earthlink.net.

How will I get result of my appeal.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @ Harahanite

    I apologize for the frustration you’ve been experiencing with your Cox internet and I want to help. If you can email your full name and the street address on your Cox account to cox.help@cox.com. I’ll be happy to investigate.


    Jonathan J
    Cox Moderator,