Typically I find the channels by logging in to what's called the "administration portal" for the gateway. In the Cox WiFi app I don't think you can see the channels.
So you would type the following address into a desktop/laptop browser that is connected to your gateway:
192.168.0.1
If you've never done this before, be careful, you can screw-up your network. If you get locked out, or something else that causes you problems, you can "reset" your gateway and start over from scratch but that will cause you headaches and cost you a lot of time to reconfigue your network. So don't screw it up if you don't know what you are doing, ask the pros and/or search the internet beforehand if needed.
Once at the portal:
1- type in your temp user name which will be: admin
2 - type in your temp password which will be, yep, you guessed it: password
[Once logged-in, in the top right hand corner of this admin portal look for the link to change password, (won't let you change the user name). Then logout, and log back in.]
Then your can explore the various typical options, however COX must believe we the paying customers are all stupid and therefore they have locked the ability for us the paying customers from changing the channels to improve our service, which is pathetic of COX.
