How do I access my cable modem GUI

Hello, this question is outside the scope of our troubleshooting at Cox. However, I'd like to provide as much information as possible for you. Here's some additional information regarding the modem you have provided, http://bit.ly/2MLswFP. Here's the direct contact information for the manufacturer, ARRIS:

Arris Support: 866-362-7747

www.arrisi.com/support

At this time, your modem is not responding appropriately, and a network outage has been declared in your area. We deeply apologize for the inconveniences caused. -Kevin M. Cox Support Forum Moderator