Forum Discussion
KevinM2
6 years agoFormer Moderator
Hello, this question is outside the scope of our troubleshooting at Cox. However, I'd like to provide as much information as possible for you. Here's some additional information regarding the modem you have provided, http://bit.ly/2MLswFP. Here's the direct contact information for the manufacturer, ARRIS:
Arris Support: 866-362-7747
www.arrisi.com/support
At this time, your modem is not responding appropriately, and a network outage has been declared in your area. We deeply apologize for the inconveniences caused. -Kevin M. Cox Support Forum Moderator
Arris Support: 866-362-7747
www.arrisi.com/support
At this time, your modem is not responding appropriately, and a network outage has been declared in your area. We deeply apologize for the inconveniences caused. -Kevin M. Cox Support Forum Moderator
- Bruce6 years agoHonored Contributor III
The WAN outage wouldn't affect Man's private network. Man could still connect to the logs and see the non-connectivity issues.