Forum Discussion

uvafan's avatar
uvafan
New Contributor II
6 years ago

How can I get more information about an outage in the Roanoke, VA area.

my tv, internet and telephone went down about 3:30pm today. When I called customer service I was told ‘everyone in your zip code is down’ and summarily brushed off and rushed off the phone by the rep...
uvafan's avatar
uvafan
New Contributor II
6 years ago

No my services have not been restored. 

Allan's avatar
Allan
Moderator
6 years ago
Hello. If you are still experiencing issues with the service after the outage had been cleared, I recommend having a tech come out to the home location to see what is causing this loss of service for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com. Thanks. -Allan Cox support Forums Moderator
  • uvafan's avatar
    uvafan
    New Contributor II
    6 years ago

    Service back up now. A tech was here. 

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      6 years ago
      @uvafan

      That's great glad the issue has been resolved.

      Jonathan J
      Cox Moderator