Horrible Upload and inconsistent internet
Just came across this forum. Don't really know what else to do. Currently in Las Vegas(89106). I've had a total of 6 techs to my house in the past 5 months. My issue still remains. I've had horrible internet speed as a whole and upload will range from 0.8 for a couple days and jump up to 35mbs the next. Connection drops happen in the early morning, afternoon and late night. The first tech swapped out my modem. Second tech saw my horrible speeds but didn't see anything wrong. Third tech said there was major packet loss from the street to my house and put in a ticket for a street crew to fix. The last three techs have seen my horrible internet speeds but say they don't see anything wrong in house or outside at the taps. Suggested it could be packet loss at the node. I'm to the point where I'm just gonna pack up and move. I just downloaded pingplotter and I do see packet loss but I don't know if I'm using the right target. Which one should I be using to better show what's going on? I have the gigablast package, internet only.
Speed test on cox websitet https://pasteboard.co/JJEsKcC.png
Speed test on ookla-switch server https://pasteboard.co/JJEuITJ.png
pingplotter(should i change to a different target) https://pasteboard.co/JJEvE12.png
Any help would be appreciated.