Forum Discussion

Cox_User_Who_Ne's avatar
Cox_User_Who_Ne
Contributor
7 years ago

Horrible Packet Loss (Fix ASAP Cox)

Fix this cox.
Becky's avatar
Becky
Moderator
Hi User, since you've posted on several other threads regarding packet loss and the AWS servers, you know that my team and the network engineering team are investigating these reports. Please bypass your router, connect a device directly to your modem, and reset the modem. Then, run 2 traceroutes (or PingPlotters) to the AWS server in question and one traceroute to www.google.com. Post your results here or email them to cox.help@cox.com. -Becky, Cox Support Forums Moderator
Tikerz's avatar
Tikerz
New Contributor II
7 years ago

Can you guys raise a support issue to Level3?

  • BooPacketLoss's avatar
    BooPacketLoss
    New Contributor III
    7 years ago

    File an FCC claim if you want a direct line to management. I would recommend that anyone who is frustrated with COX file a claim within the next month so the pressure on them keeps mounting. Don't let them ignore this.

    • Cox_User_Who_Ne's avatar
      Cox_User_Who_Ne
      Contributor
      7 years ago

      doing that right now thanks.

      • 402PrimeTime's avatar
        402PrimeTime
        New Contributor III
        7 years ago

        I submitted my FCC complaint. I'm now paying a private VPN fee just to play games due to this issue. As soon as I unplug COX from the equation (vpn, hot spot) the problem goes away completely, yet they are not observing the issue. INCREDIBLE!