This would be the 5th tech to come out. The past 4 have told me they could not find any issues and everything "is perfectly fine" and yet the next time it rains my packet drop rate skyrockets to 35-50%. Currently it is fluctuating between 3 and 33%. It sounds like there is a connection that is getting shorted somewhere in the line causing all the issues but it has been happening since the last week in August 2019. How has this not been fixed? I will send an email and request support AGAIN but honestly it has gotten to the point I have lost all faith in Cox technicians. What email should I send the request to?
