Forum Discussion

Cox-No_Tier_2_S's avatar
Cox-No_Tier_2_S
New Contributor
5 years ago

High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast

Situation: High ping to first hop after cable modem via IP. High packet loss at times, specifically playing games of course. repeat buffering of movies for the kids a wife watching netflix and ...
JUGGAKNOT's avatar
JUGGAKNOT
New Contributor
5 years ago

I have been having the same issue for a while now. Have called Cox several times and was told it was my modem. I switched to a Cox modem, and I still have the same issue. 

  • Jack_H's avatar
    Jack_H
    Contributor
    5 years ago

    Ha they gave me the same exact excuse I got four different modems man. It's a issue with their infrastructure.

  • Becky's avatar
    Becky
    Moderator
    5 years ago
    Hi Juggaknot, if the issue has continued since switching to another modem, it's possible there is a signal issue to the modem. This should be investigated by a field technician. So that we can troubleshoot further and schedule a service call, please email our team at cox.help@cox.com. -Becky, Cox Support Forums Moderator