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bookworm41's avatar
bookworm41
New Contributor
5 years ago

Help! My cell phone can't maintain the wifi connection

I've had my Samsung Galaxy 6 for a couple of years and no trouble.  I've been in an apartment for a little over a year with Cox as my wifi provider. Everything was fine until a few months ago when my...
Allan's avatar
Allan
Moderator
@JP Sports, I recommend restarting the phone to see if that can help. Also, does this happen in any other room with that device? -Allan, Cox Support Forums Moderator.
JP_Sports's avatar
JP_Sports
Contributor
5 years ago

I’ve done that.  Works for a while, then starts doing it again after a couple days.  No other devices in the room (a laptop and a Roku Ultra) have that problem

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Jp Sports, I recommend having the device forget the wifi connection and then reset it up on the phone. Let us know if that has any better results. -Allan, Cox Support Forums Moderator.
    • JP_Sports's avatar
      JP_Sports
      Contributor
      5 years ago

      I’ve discovered what the problem is.  Seems Cox may have put a new hot spot within range of my house because there is a new network entitled Cox WiFi that is interfering with the connection to my home network.    My phone can’t decide which network to connect to.  I tried to have it forget Cox WiFi, but it won’t.