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bookworm41's avatar
bookworm41
New Contributor
5 years ago

Help! My cell phone can't maintain the wifi connection

I've had my Samsung Galaxy 6 for a couple of years and no trouble.  I've been in an apartment for a little over a year with Cox as my wifi provider. Everything was fine until a few months ago when my...
JP_Sports's avatar
JP_Sports
Contributor

I have been having a similar problem.  I am in a downstairs room with other devices that are functioning properly, but I notice that about every minute or so the WiFi symbol on my phone changes to LTE, indicating that I’m off WiFi and on the mobile network.  It usually kicks back into WiFi a few seconds later, but it is just soooo annoying and it never happened until a couple weeks ago and doesn’t happen to my other devices.  

Allan's avatar
Allan
Moderator
5 years ago
@JP Sports, I recommend restarting the phone to see if that can help. Also, does this happen in any other room with that device? -Allan, Cox Support Forums Moderator.
  • JP_Sports's avatar
    JP_Sports
    Contributor
    5 years ago

    I’ve done that.  Works for a while, then starts doing it again after a couple days.  No other devices in the room (a laptop and a Roku Ultra) have that problem

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Jp Sports, I recommend having the device forget the wifi connection and then reset it up on the phone. Let us know if that has any better results. -Allan, Cox Support Forums Moderator.
      • JP_Sports's avatar
        JP_Sports
        Contributor
        5 years ago

        I’ve discovered what the problem is.  Seems Cox may have put a new hot spot within range of my house because there is a new network entitled Cox WiFi that is interfering with the connection to my home network.    My phone can’t decide which network to connect to.  I tried to have it forget Cox WiFi, but it won’t.