Forum Discussion
I haven't really had any sort of resolution here. Could I please get some assistance from someone at COX? I really need this issue resolved, as it's affecting my business but not being able to properly reply to emails.
- Allan5 years agoModerator@Sjword, First, I recommend running a virus scanner on your devices to make sure that is not what is causing the issue. Once completed, I recommend reaching out to the blacklist sites directly that have you listed and request a removal from the site. (The sites are listed on the page you linked). Typically, they will list the reason as to why you were listed and how to remove your ip from the list. I recommend this procedure since changing your ip will not resolve the reason as to why you were blacklisted and may result in you being blacklisted again. -Allan, Cox Support Forums Moderator.
- sjword5 years agoNew Contributor II
Allan, that does not appear to be correct. We use Macs and don't do anything that would ever result in a virus; in fact, all of our computers have had MacOS reinstalled "fresh" several times over since this entire issue began. This issue has been confirmed to be IP-related by people much smarter than myself, and a quick Google search shows that several people have had similar issues with being assigned a blacklisted IP by COX (and many other providers). This is not a virus or malware issue, this is an issue with COX's IP and servers.
I guess I'll just have to call COX and get them to resolve it, since I don't believe anything can be done via this forum after all.
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