Forum Discussion

New Contributor II

5 years ago

Help! COX IP is blacklisted for SPAM and is affecting my email account.

Had some email issues recently, and got our web host (VeeroTech) to dig into the problem. They confirmed that everything was perfectly fine on our end of things, and found that our IP (assigned by CO...

New Contributor II

5 years ago

I haven't really had any sort of resolution here. Could I please get some assistance from someone at COX? I really need this issue resolved, as it's affecting my business but not being able to properly reply to emails.

Allan
Moderator
5 years ago
@Sjword, First, I recommend running a virus scanner on your devices to make sure that is not what is causing the issue. Once completed, I recommend reaching out to the blacklist sites directly that have you listed and request a removal from the site. (The sites are listed on the page you linked). Typically, they will list the reason as to why you were listed and how to remove your ip from the list. I recommend this procedure since changing your ip will not resolve the reason as to why you were blacklisted and may result in you being blacklisted again. -Allan, Cox Support Forums Moderator.
- sjword
  New Contributor II
  5 years ago
  Allan, that does not appear to be correct. We use Macs and don't do anything that would ever result in a virus; in fact, all of our computers have had MacOS reinstalled "fresh" several times over since this entire issue began. This issue has been confirmed to be IP-related by people much smarter than myself, and a quick Google search shows that several people have had similar issues with being assigned a blacklisted IP by COX (and many other providers). This is not a virus or malware issue, this is an issue with COX's IP and servers.
  
  I guess I'll just have to call COX and get them to resolve it, since I don't believe anything can be done via this forum after all.