Forum Discussion
www.cox.com/.../cox-complete-care.html
If you have any additional questions or concerns about the protection plan, we encourage you to forward a link to this forum thread at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
Hey Kevin thanks for the response. The technician was out repairing some outside issues and trying to find packet loss and suggested swapping out the modems and said nothing about the installation charge. The service rep that wanted to technician came out said any and all work the technician would do inside or out was covered so I never thought twice about it. It's not a big deal you guys took care of it and didn't charge me for the swap and the technician probably wasn't even aware that I would be charged. Hes actually a really good guy and helped with a lot of the issues I was having with signal levels. I was just adding to the discussion that you do have to be cautious of what can and can't be charged. I do recommend the cox complete care to anybody that has your service, its definitely worth the 10 bucks a month.
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