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Wandosspeed's avatar
Wandosspeed
New Contributor
2 years ago

Green flashing light on panoramic modem/router

Just upgraded my internet to the 500 plan with the panoramic modem combo a few days ago and almost everyday my Netflix or gaming cuts out and then the light is flashing green on the modem. I then have to unplug it and wait to get it going again. Why is this issue continuously happening? Thanks. 

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  • Darkatt's avatar
    Darkatt
    Honored Contributor

    no sync, check cable connections, call tech support and get a trouble call. 

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Depending on the make/model of your modem, flashing green can mean upstream registration or not connected to the Internet.

    Since you've recently changed (upgraded) your account, I'd send an email to cox.help@cox.com with your full name and complete address to verify your settings.  If it were me, I'd request in my email for Cox to "re-provision" my account because it doesn't like something when I stream.

    • Darkatt's avatar
      Darkatt
      Honored Contributor

      Pano modem flashing green means it's not in sync. Solid white is Good To Go, but flashing green means it's not syncing up. 

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Good grief, I researched the TG1682, TG2472, TM3402, CGM4141, CGM4331 and "flashing green" is what I wrote.  If the real reason is sync then it appears the Pano is syncing and then losing sync while streaming.