Got a free 'upgraded' modem, and my internet has been cutting out about 10 times per day ever since.
Can I re-install my old modem, or is this a ploy by Cox to get me to upgrade my internet service?
Forum Discussion
I have been having the same issue for several days now and I am so FRUSTRATED!! The TV freezes, then does not restart. Many times I cannot change channels, it tells me "we are having trouble . . . try again shortly" but trying again and again for several hours and it still occurs repeatedly. This has been going on for several days v. . if not weeks. I live in the Tyson's area of Northern Virginia. This is happening with my internet service also.=, not just TV
Hi JudyG, have you power-cycled your receiver or reset the receiver using the www.cox.com tool or the tool in the Cox Connect App? (Reset online by logging into cox.com and then going to www.cox.com/.../resetting-your-cable-receiver.html.) Also, check to ensure the coax connection screwed into the cable box hasn't come loose. Are there any splitters on the coax connection to the cable box? -Becky, Cox Support Forums Moderator
Yes, I have tried all of those suggestions, to no avail. In fact, it is still doing it this morning and will no longer allow me to reset it as it says I have tried too many times so I must contact COX for further assistance. There are no splitters. I am looking into switching to Verizon FIOS (as it is now available in my area) Too many issues with Cox, and I have been with you all for over 20 years
- @JudyG, it would be disheartening to see you lave the Cox family, and we cannot apologize enough for the ongoing service issues. For additional support, we encourage you to reach out to us at cox.help@cox.com, Facebook, or Twitter. We truly want to help you in any way we can. -Kevin M. Cox Support Forum Moderator
Kevin, I have reached out, several times, I keep being told that there is a service interruption in my area, they will text me when it's fixed. I received 4 texts yesterday, and each time it was NOT FIXED. This is really unsatisfactory as far as customer service goes.
