Forum Discussion
LisaH
6 years agoModerator
Hi PT_R2. Have you tried to unplug the power to both your modem and router, give it 30 seconds and plug them in one by one? How many devices have you run a speed test on? Please run a speed test on at least 2 devices. We may need to schedule a service call if all else fails. - Lisa, Cox Support Forums Moderator
- davephx6 years agoNew Contributor II
Your numbers seem reversed unless you're on fiber to home. If cable DOCCS 3.1 you can only get about 35mb UPload and 1000 DL. I had a similar problem just installing and only getting 58mb Download but rebooted the computer in addition to the modem but only getting about 250/35. Somewhere I read takes a day or so to get up to high speed? Now been on about 12 hours and up to about 350/35 both via a router and direct to the modem on PC via ethernet. Will keep rebooting everything and see if DL speed gets closer to 1000.
In your case wonder if you left computer on for the month or rebooted frequently.