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nhluhr's avatar
nhluhr
New Contributor II
4 years ago
Solved

Gigablast service, works after modem reset but ~daily gets capped to 10Mbps

I recently noticed frequent (daily) drops in my internet speed and now that I've been paying attention, I want to share the symptoms and get suggestions on what may be the best solution. It started...
  • nhluhr's avatar
    nhluhr
    4 years ago

    Hi, I just wanted to follow up to say thank you!  A technician came today and did some testing to determine my service cable needed grounding (it was a straight run all the way from pole to modem with no grounding blocks, terminals, or junctions) and a 'pad' to bring the Tx numbers into spec.  Ever since, the connection has been totally stable and reliable.  Problem solved!

Allan's avatar
Allan
Moderator
@NHluhr, The modem is reporting some poor signals on your upstream channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
nhluhr's avatar
nhluhr
New Contributor II
4 years ago

No, the cable comes from the pole at the street to a springy looking physical attachment on the side of my house, and then runs to a penetration in the wall, sealed with silicone, and straight to the back of the modem without any splitters or junctions.  When I moved to this house ~6.5 yr ago, there were multiple junctions spreading the coax to other parts of the house but we removed all those and ran the cable direct.

On the upstream channels, the power readings are all 29-30 dBmV but my side doesn't show much else (like SNR) for upstream.