Gigablast does not stay accessible
I upgraded to gigablast several months ago, but the increased speeds only last a short time and then it reverts to my old 300 mbps speed. This is an on-going problem that has been tackled by several...
Forum Discussion
Hi Annie, once your modem "reverts" to a slower speed, does power-cycling the modem (unplugging the power from the modem for 30 seconds, and then plugging the power back in) have any impact on internet speed? -Becky, Cox Support Forums Moderator
There is no change. This drop in bandwidth has been an on-going problem ever since I moved here. It never stays at the level I am paying for.
- Hi Annie, are you able to hard-wire a laptop or desktop computer and run a speed test for us?
www.cox.com/.../speedtest.html
Additionally, I have included an article which provides more information on achieving Gigablast speeds.
www.cox.com/.../achieving-gigablast-speeds.html
We hope you find this information useful. I am not detecting any signal issues at this time. Does the drop in speeds happen at certain times of the day? -Kevin M. Cox Support Forum ModeratorHello Kevin,
As you requested, I just ran four speed tests from my hard wired/ethernet desktop computer, using different servers. The tests were performed on January 30 at about 11:55-11:59 a.m.
My results were:
Orange County
Download: 407.6
Upload: 36.8
San Diego
Download: 393.7
Upload: 37
Las Vegas
Download: 404.8
Upload: 37.1
Phoenix
Download: 403.9
Upload: 37.2
As you can see, the results are pretty consistent, as they have been since November.
I have followed the advice given in all of the troubleshooting articles, and nothing changes.
Should I switch to Google Fiber "gigablast" for better and more consistent Internet?
That might be my best option.
Annie Flinn
