Forum Discussion

CajunTigers's avatar
CajunTigers
New Contributor
5 years ago

Gigabast service with a Panoramic Modem speeds are not even close to expected

I upgraded my 150Mbps service up to the Gigablast service along with upgrading my modem to the Panoramic modem provided by cox.  My speeds are only getting about 360 Mbps and the transfer rates fluct...
MaryF's avatar
MaryF
Former Moderator
5 years ago
Hi CajunTigers,

Your modem levels are in the normal range. We pinged your modem several times and it's not reporting any packet loss. Please ensure that all connections are tight and secure. Are you seeing the slow speeds on more than one wired device?

Mary
Cox Support Forums Moderator
  • CajunTigers's avatar
    CajunTigers
    New Contributor
    5 years ago

    I am seeing slow speeds while hardlined into the panoramic gateway with no other devices connected (I did verify no wifi devices connected as well).  Im using a windows 10 laptop that has been scanned for malware using malwarebytes and speed tested on the cox speedtest website using baton rouge and new orleans servers.  I also chatted with cox supprt and they performed a reboot, reset, and then said they would need to send out a technician then disconnected my chat before the technician call out was scheduled.  so now i have to start that process all over again.  Cox support is tanking badly and getting as bad as at&t support.

    • MaryF's avatar
      MaryF
      Former Moderator
      5 years ago
      Hi CajunTigers,

      Thanks for sharing details of your set up. We show that an appointment has been set up and you should have received an email of your service appointment confirmation. The technician will be able to do further testing on the line and work towards a resolution.

      Mary
      Cox Support Forums Moderator
    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      You're correctly doing the tests but 360 Mbps is low.  If Mary couldn't check for noise, perhaps a tech can.