The crew may know, may not know but are not the ones to ask because signal specs vary according to the type of plan, type of modem and type of modulation. The crew would have had to research your account. Some say 30+ dB is good...some say 33+ dB is good. You're close to 33 dB and i don't think Cox will bother troubleshooting.
Right now, Cox is still consistent with screwing up...but it's a good screw up.
and as of yesterday packetloss is back, man i really don't wanna go through all this headache just to do it again in a month
