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WhyCoxWhy1's avatar
WhyCoxWhy1
New Contributor
7 months ago

Frustrating Experience with Cox Cable: Poor Customer Service and Misleading Offers

Hi everyone, I wanted to share my recent frustrating experience with Cox Cable in the hopes that it might help others who might be dealing with similar issues. Recently, my monthly bill increased b...
dpotts98's avatar
dpotts98
New Contributor

I have had the same exact problem except their messaging takes 2 plus hours to get a response and over the phone they make my rate go up and sound as if they could care less. Very poor customer service. My sister is trying the Verizon internet and if it works well I am switching just due to the poor customer service!  

SharielH's avatar
SharielH
Moderator
7 months ago

dpotts98, I am sorry this was your experience as well. We'd definitely hate to lose you because of it. Feel free to send us an email to Cox.Help@Cox.Com with your full name, address and link to this forums for assistance.