I have had the same exact problem except their messaging takes 2 plus hours to get a response and over the phone they make my rate go up and sound as if they could care less. Very poor customer service. My sister is trying the Verizon internet and if it works well I am switching just due to the poor customer service!
I had the Verizon 5g home Internet for a year now I switch to cox thinking it would be better I was wrong, cox is faster when it works but there’s always an outage so it’s pointless to have. so I might just keep my Verizon 5g Internet it’s more reliable
Hi alvinr1,
I'm sorry to hear you've been experiencing outages. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need assistance with your account or need assistance with an area outage alert, please email our team at cox.help@cox.com.
Thank you.
dpotts98, I am sorry this was your experience as well. We'd definitely hate to lose you because of it. Feel free to send us an email to Cox.Help@Cox.Com with your full name, address and link to this forums for assistance.
