Frequently losing packets in evening.
I have been dealing with this issue for several months now, and I am frustrated. They problem only happens in the evening, so when I call Cox they say the modem is working fine so it must be my issue. But I have the problem when wired directly to the Cox modem, no router or WiFi involved.
Problem details: The internet works fine during the day, and partially into the night. But some nights I get a lot of packet loss. Which makes it so I lose the connection to MMO servers, and my Discord connection will drop bars and show lost packets. This usually happens about 8-10PM, but not always.
Please note that I have tested it with a Ethernet cable running directly to the Cox modem, so it is not my Router, or my WiFi. Here is an image of Ping plotter to a Discord server from tonight, while wired directly to the modem. https://imgur.com/a/plKKPm5
When the problem happens, it happens in multiple games. Tonight it was so bad I could not play Neverwinter at all, as it kept disconnecting or rubberbanding me back 100 feet.
Previously I had changed the modem, but still have the problem. Before Cox gave me a free upgrade to faster service, I never had a problem. Without changing anything at all, I can go from perfectly fine to dropping packets. I have tried other computers, other cables, and totally eliminated my router/WiFi. I can't think of anything else I can do.
I think there is an over loaded Cox node, that only shows up in the evening. Or they messed up the upgrade.
What can I do to get this fixed. For months I have had this problem.