Forum Discussion

Sterlin's avatar
Sterlin
New Contributor
6 years ago

Frequently losing packets in evening.

I have been dealing with this issue for several months now, and I am frustrated.  They problem only happens in the evening, so when I call Cox they say the modem is working fine so it must be my issue.  But I have the problem when wired directly to the Cox modem, no router or WiFi involved.

Problem details:  The internet works fine during the day, and partially into the night.  But some nights I get a lot of packet loss.  Which makes it so I lose the connection to MMO servers, and my Discord connection will drop bars and show lost packets.  This usually happens about 8-10PM, but not always.  

Please note that I have tested it with a Ethernet cable running directly to the Cox modem, so it is not my Router, or my WiFi.  Here is an image of Ping plotter to a Discord server from tonight, while wired directly to the modem.  https://imgur.com/a/plKKPm5

When the problem happens, it happens in multiple games.  Tonight it was so bad I could not play Neverwinter at all, as it kept disconnecting or rubberbanding me back 100 feet.

Previously I had changed the modem, but still have the problem.  Before Cox gave me a free upgrade to faster service, I never had a problem.  Without changing anything at all, I can go from perfectly fine to dropping packets.  I have tried other computers, other cables, and totally eliminated my router/WiFi.  I can't think of anything else I can do.

I think there is an over loaded Cox node, that only shows up in the evening.  Or they messed up the upgrade.

What can I do to get this fixed.  For months I have had this problem.

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello Sterlin. I recommend having a device perform a ping plotter to multiple sites for test comparisons (google, yahoo, etc) when this issue is happening and send those results to cox.help@cox.com with your full name and address so we can look further into this issue for you. Thanks. -Allan Cox Support Forums Moderator.
    • Sterlin's avatar
      Sterlin
      New Contributor
      6 years ago

      I contacted support@cox, and they sent another tech.  He came out and checked things and didn't find a problem.  (obvious, since it only happens in the evenings.)

      He said he would monitor it for ten days and get back to me.  It has been more than ten days, and I had several problems during that time.  I have called him twice now and he hasn't returned my call.  So, it seems that was a waste of time.

      So, Allen.  I have monitored multiple websites before.  When it happens they all seem to be effected, discord, world of tanks, Neverwinter, google.com, microsoft.com, speedtest.net.  As I said, I can reproduce the problem without my router involved, and on two different computers.

      What website do you want me to ping plot that would help you.  

      • ChrisL's avatar
        ChrisL
        Former Moderator
        6 years ago
        You can try running a pingplotter test to a few different sites of your choosing that you're seeing issues with the connection to.

        -Chris