Frequent outages
I havn't seen any recent topics on this so I figured I would begin one just to see where it goes. I've lived right off of salem road for a little over a year now and I have never seen the terrible se...
Forum Discussion
Hi
I apologize for the trouble you are having with our service. intermittent outage like these are most often caused by a loose connection or damage to a line a wire near your home. I recommend checking the coax cable that leads from the wall to your modem and cable boxes if they are also wired. If the problem continues please contact us privately so we can check on this, and help get a tech visit schedule if needed. Our email address is cox.help@cox.com Please be sure to include your name full street address and a link to your forum post.
Greg
Greg,
Although this can be an issue it is not the case as I just had a technician run a new line from the box to my router and he checked from the box on the street very strong connections. As I stated this is Cox problem not a customer problem.
I assume you have a Panoramic gateway. If so, post your signal levels from 192.168.0.1 > user;admin password;password > Connection > Cox Network.
As I've stated before this has nothing to do with my router or any infrastructure in my home. Cox sent a technician to my home and took care of that prior to this situation. The problem is the constant outages in my area lasting hours sometimes.
