Forum Discussion

Kave's avatar
Kave
New Contributor
4 years ago

Frequent lag spikes when gaming

I keep getting lag spikes when gaming to the point where the game is unplayable. Can someone help confirm if my modem signal is acceptable or if there is an issue causing the lag?

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency 405000000
<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 405000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv4 only
<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 41 405000000 Hz 4.2 dBmV 42.5 dB 1009339197 0 0
2 Locked QAM256 17 879000000 Hz 0.9 dBmV 40.6 dB 1008407876 73 65
3 Locked QAM256 18 885000000 Hz 0.5 dBmV 40.4 dB 1008412004 64 91
4 Locked QAM256 19 891000000 Hz 0.4 dBmV 40.2 dB 1008415003 112 156
5 Locked QAM256 20 897000000 Hz 0.1 dBmV 39.8 dB 1008419491 108 266
6 Locked QAM256 21 903000000 Hz 0.0 dBmV 39.7 dB 1008423268 142 321
7 Locked QAM256 22 909000000 Hz -0.2 dBmV 39.5 dB 1008426131 131 357
8 Locked QAM256 23 915000000 Hz -0.4 dBmV 39.1 dB 1008429720 134 368
9 Locked QAM256 24 921000000 Hz -0.4 dBmV 38.9 dB 1008433778 147 362
10 Locked QAM256 25 927000000 Hz -0.3 dBmV 38.7 dB 1008437680 143 364
11 Locked QAM256 26 933000000 Hz -0.4 dBmV 38.6 dB 1008441584 176 260
12 Locked QAM256 27 939000000 Hz -0.2 dBmV 38.8 dB 1008445316 145 179
13 Locked QAM256 28 945000000 Hz 0.1 dBmV 39.0 dB 1008448518 86 101
14 Locked QAM256 29 951000000 Hz 0.3 dBmV 39.3 dB 1008453039 47 29
15 Locked QAM256 30 957000000 Hz 0.3 dBmV 39.4 dB 1008456282 34 12
16 Locked QAM256 31 963000000 Hz 0.3 dBmV 39.6 dB 1008460005 7 0
17 Locked QAM256 32 969000000 Hz 0.4 dBmV 39.6 dB 1008464035 2 0
18 Locked QAM256 33 357000000 Hz 4.8 dBmV 42.3 dB 1008467902 0 0
19 Locked QAM256 34 363000000 Hz 4.5 dBmV 42.4 dB 1008471449 0 0
20 Locked QAM256 35 369000000 Hz 4.6 dBmV 42.4 dB 1008474915 0 0
21 Locked QAM256 36 375000000 Hz 4.4 dBmV 42.5 dB 1008479309 0 0
22 Locked QAM256 37 381000000 Hz 4.5 dBmV 42.5 dB 1008482557 0 0
23 Locked QAM256 38 387000000 Hz 4.5 dBmV 42.6 dB 1008486973 0 0
24 Locked QAM256 39 393000000 Hz 4.4 dBmV 42.4 dB 1008489465 0 0
25 Locked QAM256 40 399000000 Hz 4.4 dBmV 42.5 dB 1008494373 0 0
26 Locked QAM256 42 411000000 Hz 4.4 dBmV 42.5 dB 1008497405 0 0
27 Locked QAM256 43 417000000 Hz 4.0 dBmV 42.5 dB 1008501609 0 0
28 Locked QAM256 44 423000000 Hz 4.1 dBmV 42.6 dB 1008500380 2384 2935
29 Locked QAM256 45 429000000 Hz 3.7 dBmV 42.5 dB 1008484706 8555 15127
30 Locked QAM256 46 435000000 Hz 3.9 dBmV 42.3 dB 1008508644 2404 1964
31 Locked QAM256 47 441000000 Hz 3.3 dBmV 42.3 dB 1008514537 0 0
32 Locked QAM256 48 447000000 Hz 3.4 dBmV 42.4 dB 1008515527 0 0
<tabindex=-1>Upstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 17600000 Hz 34.3 dBmV
2 Locked ATDMA 2 24000000 Hz 34.8 dBmV
3 Locked ATDMA 3 30400000 Hz 34.8 dBmV
4 Locked ATDMA 4 36800000 Hz 35.0 dBmV
5 Locked ATDMA 6 12800000 Hz 33.8 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 3 159 300000000 Hz 8.4 dBmV 42.0 dB 1108 ~ 2987 1080115317 154724794 0
2 Not Locked 0 0 0 Hz 4.7 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
  • Kalebkk890's avatar
    Kalebkk890
    New Contributor III
    4 years ago

    I have been battling Cox on these issues for just under a year now since COVID started. The problem is nearly all of their nodes that your modem is directly connected to are well over 100% utilization which causes incredible packet loss and spikes. The internet speeds usually aren't effected but the latency and packet loss is definitely noticeable. There are two things you can do and that is to file an FCC complaint about the packet loss and you will be able to talk to their actual engineers who are "diligently" working to split these nodes to help with saturation. They will probably give you some date that is months and months away when your node will be fixed and they get away with this without even a slap on the wrist because they have a "plan" to fix it. The ISP monopoly has been a travesty for years and COVID has only made it much worse and noticeable. The second thing you can do is go to https://fairshake.com/ to ask for a settlement to reduce your bills or pay you back for their service they aren't able to reliably provide. Don't take the first offer because it will be very low for what they actually deserve from this country wide failure.