Frequent Internet Dropping
For about 2 months now I have been having connection issues with our internet (wired connection and wi-fi), and in the last couple weeks it would just drop at least 3-5 days in a week, at least 1-2 t...
Forum Discussion
Cox tech support came to my house today and did their troubleshooting and concluded that my modem has failed. Got a new modem, was installed and setup 10 hours ago. Internet seems to be back to normal no slowing down or disconnection so far.
I hope that solution works out for you. All the best.
Nope! Internet is out again!
BTW, I assume your modem is on a good surge protector or UPS.
No, my modem is not plugged in to any type of surge protector, this is also one thing that I'm looking to get and see if it would resolve this issue.
Just an update, the tech guy (tier 2 tech) came yesterday, I wasn't home but my wife was and I was communicating with him over the phone and told him what has been happening. He found something was wrong with the ethernet cable that connects my modem to the router. One end of the cable RJ45 was loosing contact with the wire. When he tried to move the cable from the back of the modem the connection between modem and router would cut off indicated by the amber/red LED light on the router.
I used an ethernet cable tester and it confirmed that it was indeed the RJ45 had lost contact with the wire. So I then replaced the RJ45 and still using the same ethernet cable. Used the ethernet tester again and it showed there was good continuity in all wires.
Thinking that this was causing my connection problem, I told myself I dont need this new modem so I put the old modem back and called Cox to have it setup again and everything was working fine.
Then this morning, again the internet went down! I am back to the same issue. Modem and router showed no LED light errors. I checked modem logs and showed that channel 9 still has high uncorrectables and my SNR is running at 34db at the lowest.
I put the new modem back and I will have to see if this continues to happen.
Did you actually speak with a verified Tier 2 tech on the phone and share what you see in both the modem status and error logs? In addition to the uncorrected codewords, do you see corresponding errors in the error logs when the connection goes down?
I didn't really get a chance to tell him about the logs because I was at work. I was just able to tell him the general issue and how long has been going on. I assumed that he was going to check all that you know, since they he is the expert. For the other question, If I can remember right, I cant access the modem web page when connection goes down. And when I reboot and reconnect to the internet I didn't see any entry in the log that could say when or how the internet went out. It just shows the time when I reboot the modem and when it reconnects to the internet.
If it goes down again, considering that I have replaced the modem and connected a new RJ45 then Im going to try to move my modem location and use a different ethernet cable. if this still doesn't work then I down know anymore. I wish we have other ISPs in my area but, Cox is the only one we got :(
