Frequent internet disconnects
Occurs many times a day at random for the past 2 weeks. My PC is connected via wire, not wi-fi. Devices connected via Wi-fi also experience the same problem. I have tried connecting directly to t...
Forum Discussion
I have had this problem for awhile and has only gotten worse since their big upgrade 2 weeks ago. Frequent drops while I'm at work or in class (once while I was taking an exam). Their chat bot can't figure it out and when you do get a "Live Agent", they divert you to the app and receiving text alerts instead of just answering the question if they would actually give you compensation for loss of use. I've been with Cox since the late 90's and it has never been this bad. This has to be filtering down from the Board and CEO. Changes like this over 30 years is a change in THEIR MISSION STATEMENT.
What state are you in? As someone who works from home the frequency this is happening is unacceptable. I am investigating all possible causes but if it turns out it is on their service end the only option will be to change providers.
Virginia
I am in Arizona
