Forum Discussion

cflorin2's avatar
New Contributor III
5 years ago

Frequent internet disconnects

I have been experiencing more frequent disconnects with longer down time.  My WIFI shows I am connected to it, but states there is no internet.  I chatted with a service rep who didn’t answer any que...
  • KevinM2's avatar
    5 years ago
    @Cflorin2, are you experiencing intermittent connectivity exclusively on WiFi or while the device is also hard-wired directly to the modem. Your signal levels look great, and I'm not seeing anything out of the ordinary. If this happens on WiFi, are all devices affected by intermittent connectivity? I am including some additional information on ways to improve your WiFi service:

    For further assistance, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at -Kevin M. Cox Support Forum Moderator