Frequent disconnects
Hello, I have been having frequent disconnect issues with my cox service affecting both wifi and hardwired devices. I have contacted customer support, which involves them rebooting my router, which...
Forum Discussion
Can I actually log into the gui on the panoramic? I didn't think I could since that's what I'd heard. I'll see about checking that out in a bit, and next time it happens I'll be sure to pull that up. Thank you for that!
Yeah, I had hoped chat was just phone without having to be on the phone but it makes sense they're the lowest level. I'll be sure to avoid them at all costs.
A tech hasn't been out since I've lived in this apartment. My schedule doesn't work for their times lots, but I might take a day off just to ensure I get a tech out. I had hoped that chat could see wan uptime to see if there was a difference in system uptime and Wan upti.e since that's the easiest way to see if I've had drops, and really expedites things, but they just wanted to reboot the router, which clears any useful surface level info for troubleshooting. Issues started probably about half a year to a full year ago, but in the recent mo.ths it's just become way more noticeable. Couple disconnects a week is understandable, 3-5 a day is much less so. I'm unsure how the coax comes into the apartment, so I can't begin to comment on that one.
I doubt it is an outage because they're super brief blips, but that's why I think it might be memory leaks so the router just stops routing until it can resolve itself.
Yes, unless something changed recently, you should be able to access the GUI. You can't do much via that GUI except look at signal levels though. Most of the features are only configurable via the Panoramic app. One of the many reasons I don't like the gateway.
Oh, so you live in a apartment? That is tricky because there is a lot of finger pointing between who pays for the wiring in the building but outside your apartment. You may also share your signal with other apartments in the building, which not only lowers your signal strength but allows for more ingress/back feeding from other people's connections.
I would check how the wiring is done for your building. Also, ask other residents around you to see if they are having problems too. I will know whether a wiring problem is to blame after seeing the signal levels.
Something else to check while you are in the GUI is Troubleshooting > Logs > Event logs, but I hear some models/firmware doesn't record the logs or deletes them on reboot. Worth a look though. Don't post the logs unless you edit out the HFC MAC address for privacy reasons. You are looking for anything marked critical like a T3/T4 time out error.
