Frequent disconnects
Hello, I have been having frequent disconnect issues with my cox service affecting both wifi and hardwired devices. I have contacted customer support, which involves them rebooting my router, which...
Forum Discussion
Most service issues are related to the signal coming through the coax for service. Try posting the signal levels from 192.168.0.1 > user;admin password;password > Connection > Cox Network. Scroll down and capture a few screenshots showing the downstream and upstream levels.
As for different levels of support, yes. IMO it goes Chat < Tier 1(phone) < Social Media Team(moderators here and contact methods in sticky) < Customer Advocacy Group(CAG)(phone) AKA Tier 2. Avoid chat at all costs.
As for basic troubleshooting, when was the last time a technician was at the house? When did the problem start and anything change around then? Last, how does the coax get from the street/pole to the room the Panoramic gateway is in?
As for outages. Haven't heard of anything in OKC recently. I heard of issues 2+ weeks ago, but that was a outage that was national. Did you check Cox's outage map?
