Firmware update request
Good evening, requesting a Cox Tier 2 support rep to verify I have the most current firmware update for my ARRIS s33 modem please. I just upgraded from the 1 gb to 2gb speed tier and just want to mak...
Forum Discussion
Tier 2 isn't going to be able to do anything. They no longer have the ability to update firmware, even before I retired, in 2021. Firmware is handled by docsys engineering, they would have polled your device when it went online and take care of the latest approved firmware, (Which may NOT be the latest firmware available, since it may not be approved). If an upgraded firmware gets approved for your modem, docsys engineering will push it out
