New customer here. Signed up for autopay and was charged an extra 100$ in my most recent bill. Called and apparently there was a charge I was not told about for a technician to come out and hook up my service. Will be monitoring my autopayment closly from now on if not cancelling autopayment. I even tipped the technician handsomly because I thought it was a complimentary service. Definitely feeling duped. My account was not anticipated this extra charge.
Hi, there. I'm so sorry for the issues with your service charge. I know unexpected charges are never welcome and I want to help. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I am glad to assist you.
The technician did not initiate the charge. A Professional install is a 100$ charge. You can call cox support, request escalation, and have your call pulled, and see if they provided you the information, as they are supposed to outline the charges you will have to pay.
