Hi. I just noticed the same thing in the alley behind us. New cable was recently laid but it wasn't buried. The cable is just laying on top of the ground and some parts of it are being run over by garbage trucks and other vehicles. It's unsafe, it's sloppy and Cox should be ashamed of itself for such shoddy work. Please send a team to properly bury the line. Thanks.
Hi Rjames, I have submitted an escalation on your behalf, to have this investigated further. Please feel free to email us at email@example.com for additional questions or concerns. -Kevin M. Cox Support Forum Moderator
Hi Kevin. Thank you for responding to my request, it's greatly appreciated. I've tried emailing some pics of the alley, so that you can see how the cable was laid, but the firstname.lastname@example.org address doesn't seem to be working.