Well the tech (NOT from Cox) came out today & guess what he can't do anything to fix it. He took pictures & oh that shouldn't be ran like that. Thats underground cable. Ask a bunch of questions - are you having any issues - seriously. the cable has been outside above ground along my fence for close to a year. we always have problems. How do I find out about being reimbursed for service ?? How do you get an actual COX tech to respond? HOW do I get this issue resolved???