Hi Mrleland, thanks for letting us know about this issue! I've alerted our field team to your situation so we can get this taken care of for you. Someone will be out next week to survey what needs to be done and escalate it to the correct team. If the line is going to be buried, it may take 15 to 20 days depending on weather and locality permits. - Becky, Cox Support Forums Moderator
Well the tech (NOT from Cox) came out today & guess what he can't do anything to fix it. He took pictures & oh that shouldn't be ran like that. Thats underground cable. Ask a bunch of questions - are you having any issues - seriously. the cable has been outside above ground along my fence for close to a year. we always have problems. How do I find out about being reimbursed for service ?? How do you get an actual COX tech to respond? HOW do I get this issue resolved???
Hi. I just noticed the same thing in the alley behind us. New cable was recently laid but it wasn't buried. The cable is just laying on top of the ground and some parts of it are being run over by garbage trucks and other vehicles. It's unsafe, it's sloppy and Cox should be ashamed of itself for such shoddy work. Please send a team to properly bury the line. Thanks.
Hi Rjames, I have submitted an escalation on your behalf, to have this investigated further. Please feel free to email us at email@example.com for additional questions or concerns. -Kevin M. Cox Support Forum Moderator
Hi Kevin. Thank you for responding to my request, it's greatly appreciated. I've tried emailing some pics of the alley, so that you can see how the cable was laid, but the firstname.lastname@example.org address doesn't seem to be working.