Emiail Accounts set InActive every day or two
How much longer will I have to check my Email Accounts to see if they are set to Inactive?
I am currently checking first thing in the morning, once or twice during the day and once at night to see ...
Forum Discussion
Becky,
For the past almost ten years I have had Cox Email accounts, I never had to log in to Cox.com with each of the Accounts to keep them Active. In fact I never had an Account set to Inactive except for the last two months . The Cox page about Reactivating an Inactive Account says checking for new Email is all that is required to keep accounts active for it to happened at least 180 days. ( see Below ) and not that one has to log in to Cox for each account each month is needed to keep them active
I would suggest that the Cox web page on Reactivating an Account ( see below ) should be changed to account has not been used to logged into Cox.com for at least 30 days following the user's last login. .
I would also be good if an email is sent to the Primary Account indicating that unless an User Account is used to log in, the Account will be set to Inactive in a week. People might forget, get busy, or are on a long vacation so there should be an email reminder to log in with all their Accounts so Cox customers will not lose the emails set to them while the account is Inactive. Maybe emails sent while an Account is set Inactive is stored for a month.
Or maybe the Email Servers are fixed so account holders do not have log in with each account every month to keep them Active like it has been for years.
So until these changes are made, maybe the Ticket should be kept open.
Best Regards,
BobC
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Cox Website
Reactivating an Inactive Cox Email Account
Solution
Cox Email accounts are locked for inactivity when any primary or secondary mailbox has not been checked for new email for at least 180 days following the user's last access. No new email is accepted and all messages are returned to sender while the account is locked for inactivity.
To reactivate an inactive Cox Email account, use the primary User ID that you set up during your initial online registration to log in. Refer to Understanding Digital Identities and Account Types for more information.
