Hi, I received an email from "Cox" today. Here is part of text. Is this real or bogus? Thanks, Bill "As part of Cox’s ongoing efforts to safeguard our customers’ information, we have identified that you are using outdated email security settings. To strengthen the security and privacy of your Cox.net email account, it is essential you update the settings by January 25, 2018 on the devices you use to access the following Cox.net Email(s): email address' listed here...These settings control how email messages are sent and receivedby your Cox.net Email. They were likely set up years ago and do notmeet newer industry standards. Because your Cox.net Emailsettings are unique to your individual email programs on yourdevices such as your phone and computer, Cox is unable to makethe changes on your behalf. For your protection, after January 25, 2018, any devices with outdated settings will no longer be able to send or receive messages from your Cox.net Email until the setting changes are made. "

Hi wmars1776, The email that you received is legitimate. If you have any other questions or concerns, please let us know.

I've tried changing Mail, Outlook, and Airmail smtp port numerous times to 465 only to have no emails being sent. I've tried updating each program with 993 and 465 for IMAP but I've gotten the same result: I can receive emails but can not send. The only reason my smtp port is set to 25 (Unsecured) is to be able to send emails. It's interesting that I'm having the same issue with all three programs but not with Webmail. NO, I don't want to use Webmail instead of Outlook. This is an issue that COX has known about for years. Just because Cox tells us to change our settings by January 25th 2018 is not going to magically make Mail, Outlook, and Airmail start sending emails. Better Cox support to fix this issue is needed. I've changed my settings to 993 and 465. Now that I've updated the ports is Cox going to ensure I can receive and send emails? Cox customer for over 25 years. But maybe for not much longer. Derral Howard

@Derral We can look into this ongoing issue for you. Please send us an email with your full address and the email account you are trying to access to cox.help@cox.com. Thanks. Allan - Cox Support Forums Moderator.

I'm having the exact same issue. I can receive, but not send. So for now I have reverted to the non-SSL settings in order to send email. Using Windows Live, and I don't want to use Webmail either.

Bigbamboo, What are your current settings for your out-going server?

Email security settings | Cox Community

104 Replies

MaryF
Former Moderator
6 years ago
Hi wmars1776,

The email that you received is legitimate. If you have any other questions or concerns, please let us know.
Derral
New Contributor
6 years ago
I've tried changing Mail, Outlook, and Airmail smtp port numerous times to 465 only to have no emails being sent. I've tried updating each program with 993 and 465 for IMAP but I've gotten the same result: I can receive emails but can not send. The only reason my smtp port is set to 25 (Unsecured) is to be able to send emails. It's interesting that I'm having the same issue with all three programs but not with Webmail. NO, I don't want to use Webmail instead of Outlook.

This is an issue that COX has known about for years. Just because Cox tells us to change our settings by January 25th 2018 is not going to magically make Mail, Outlook, and Airmail start sending emails.

Better Cox support to fix this issue is needed. I've changed my settings to 993 and 465. Now that I've updated the ports is Cox going to ensure I can receive and send emails?

Cox customer for over 25 years. But maybe for not much longer.

Derral Howard
Allan
Moderator
6 years ago
@Derral

We can look into this ongoing issue for you. Please send us an email with your full address and the email account you are trying to access to cox.help@cox.com.

Thanks.

Allan - Cox Support Forums Moderator.
Bigbamboo
New Contributor
6 years ago
I'm having the exact same issue. I can receive, but not send. So for now I have reverted to the non-SSL settings in order to send email. Using Windows Live, and I don't want to use Webmail either.
StephanieA
Former Moderator
6 years ago
Bigbamboo,

What are your current settings for your out-going server?
summersun
New Contributor
6 years ago
I also received the email to change my settings last night. Just changed them in my outlook and having the same issues, no out going mail. Current settings are now "25" outgoing mail server and "995" incoming mail server. Changed back to 25 otherwise like everyone else on this post would not be able to send mail. Also not going to use webmail.
Fortsand
New Contributor
6 years ago
I received the same e-mail and I have changed the settings on my PC. I use Windows Live mail on my PC. Now that I have made the changes, sent messages are not going out and I am not receiving. My iPad and Android device seems to be okay.
Chris_K
New Contributor
6 years ago
Have you tried going to ougoing server tab and checking that the outgoing server requires authentication?
ColleenD
Moderator
6 years ago
Hello everyone,

Please follow the guided help at www.cox.com/secureemail from start to finish. Not completing all steps can result in errors.
- blondeblue
  New Contributor
  6 years ago
  Not every one is tech savy. I have looked at your instructions and cannot follow all that it says. The things you say to click on are not there on my desktop. I am a senior and do not have some one to help me with this issue. So...what does someone like me do?
  - LatitiaS
    Moderator
    6 years ago
    Hi Blondeblue, If you are still having an issue with the settings, we do offer a service called Cox Complete Care. For more information please visit https://bit.ly/2fN1nnQ. Feel free to email us your service address to cox.help@cox.com and we can assist you with attaining additional support via telephone. Latitia Cox Support Forum Moderator
bryaninphx
Valued Contributor
6 years ago
Chris K said:

Have you tried going to outgoing server tab and checking that the outgoing server requires authentication?

Go to the Servers Tab and check the box circled in Orange Below