Forum Discussion

Email_Inbox_Err's avatar
New Contributor
6 years ago

Email Inbox Error

After three conversations with Cox customer service, I am still getting this same inbox error with no supplied remedy:


Folder "INBOX" has been closed on mail server Probably your request took too long.

Through my research, I've found that it has been an existing issue with other users since at least as far back as July 2017. Why hasn't a fix been identified yet? I use my email for business and I'm losing money daily because of this issue.

Who else has experienced this problem and what, if any, was the solution? The recommendation from customer support was ridiculously unacceptable: "Wait a few days and if it's still not working, contact us again."

17 Replies

  • Hello,

    This is a known issue that we are working on resolving. The estimated time to fix is 01/31/18. Meanwhile, customers that are experiencing this issue should be able to use third party software such as Outlook or Macmail to access their email until this is fixed.


    Allan - Cox Support Forums Moderator.

  • So it's taken since last July to work on this problem and a remedy is still at least a week away???

    Although thanks for finally posting some kind of a workaround (it's taken 4 days and numerous calls and chats to customer support and this is the first time someone actually offered some real information), I already tested and set up another email account with a different provider to bypass the error (before your suggestion) so that I'm not losing more business/money every day this issue is apparently pushed aside by Cox. Hopefully that will at least help other users.

    But there are important emails still locked up in the erred, closed Inbox that I need to access NOW, not a week or longer from now! I really do expect a credit on my account for this baseline, component service being down for the last 5 days.

  • Trikein's avatar
    Contributor III

    Sorry, wish I had a better answer for you. Cox outsourced their email to 3rd party EasyDNS. They are a decent DNS and email provider, the problem is what Cox paid and what specs their shared servers allow. 5000 messages a day seems to be a bottleneck, so it's probably around that, with limited red flagging. All the spam they used to handle in house, they(Atlanta) now have to pay someone to pipe it to  the EasyDNS servers in Texas. Long story short, it just doesn't work well, and Cox probably won't pay to make it better. Not enough profit in email to increase performance. Expect a 5$ "Easy Email" push as Cox tries to increase revenue gain.

  • Okay, here it is, February 1st -- what are the updates??? I still don't have access to those days' emails before I had to do the workaround to a non-Cox email address.

  • Thanks for the background info! It is funny that Cox is making money on plenty of banner ads jumping around in the margins, and in some cases the ads are slowing down load rates.

  • Frizzy's avatar
    New Contributor

    Cox email has been the worst service I've ever experienced.    I have had this error since their security change.    I can't get mail through any other client(iphone, ipad or Outlook) and their web client intermittently allows mail through.    I get "this is a known issue" and it's been around for a long time, we are working on it.   The service technician even said you aren't paying for email service anyway it's free.   I've complained to customer service and they try to sooth you until you realize they are just saying the same thing, they don't know what's wrong and don't know how to fix it and doesn't seem to be a priority.    I so mad at this service I'm tempted to change internet providers.    

  • Hello everyone,

    We are still awaiting an update for this issue. We are aware that this issue is still ongoing for some customers at this time. While the workaround I previously mentioned is not ideal, it will allow you to access your emails. 


    Allan - Cox Support Forums Moderator.

  • Frizzy's avatar
    New Contributor

    I don't know what work around your are speaking of, but nothing has worked reliably for me.   iPad and iPhone mail apps have not worked since 1/25.   I've had several support calls (including Tier 2 support) until I could repeat the setup of accounts with proper port numbers myself.     I've tried Outlook on my Windows laptop and ipad.   My laptop says setup is successful, but no incoming emails since Jan 25.   Worked on my ipad Saturday morning, but now haven't received anything since Saturday.    The Cox web client will show me the first page of messages then fails with the error   I can't delete any message without getting another error.    So I don't know if I've seen all my emails from today or Sunday.         I even called apple support for my phone and ipad and they were very helpful in that they proved it was a cox problem because other email accounts I have through work and gmail work fine.