Forum Discussion

BigLagBates's avatar
New Contributor
4 years ago

Elders and their cox internet / other services

How many senior citizens do you think are completely getting ripped off with their poor service, out dated equipment and rising bills. I know for a fact that many of them are not educated on these manors and are getting abused by cox and their sneaky business tactics. 

please check on your neighbors and even your own family’s contracts! I bet they haven’t noticed that 5 dollar increase every month.

3 Replies

  • BigLagBates's avatar
    New Contributor

    And crippling speeds yet we continue to pay full price. Overloaded and saturated nodes and old wires. Told me 3 months to fix my 1k ms latency and jitter

  • bearone2's avatar
    Contributor III

    $5 a month increase, or are you saying $60 year? are you using your own equipment?

    a call to cox loyalty has fixed my annual increase because a promotion ran out!!

  • Bruce's avatar
    Honored Contributor III

    You're using emotionally-charged words (elders, seniors) with assumptions to force a conclusion.  For example, with "poor service," whose standard of service are you using...yours?  What degree of service does your elderly neighbor expect but is not receiving?  Some examples would be useful.

    Outdated Equipment.  If I have a DOCSIS 2.0 modem to deliver a 50 Mbps plan, is my equipment outdated?  Just because a delivery system is older (DOCSIS 2.0 > Fast Ethernet > 802.11g > Windows XP), it doesn't mean it's outdated.  The equipment is older, yes, but so are my expectations.  I don't need a gigabit system to deliver megabit expectations.

    Not Educated (manor?).  Who is educated on this stuff?  Who educated you?  We read Millennials complaining about no gigabit wireless and no DWTS in UHD.  The secret to our Greatest Generation seniors is to keep them within the decision-making process; however, glittery marketing and hastily-generalizing neighbors don't help.

    From brownouts to bandwidth, we should all check in on our neighbors or at least establish a trustworthy rapport.  You just can't proclaim, "You're getting ripped off" because you'll further isolate them from the technology.  Although difficult...and sometimes need to explain things so they can make their decisions.

    In this scenario, what bandwidth does your neighbor need and how is Cox ripping them off and why is it different from anybody else?