Disconnection During Coronavirus

I called them today (also Vegas where the casino I work at closed) because I got the email saying service would not be shut off, then another email saying it would. The representative told me that accounts are still being suspended for non payment and that the most I could do was delay it by 2 weeks, when I would need to pay the past due balance, late fees, and current charge in full. She even required me to give her my credit card information before adding the 2 week extension.