Disappointing service Cox.

Question

I really hate to roast Cox but I haven’t been able to get an answer on what I consider inexcusably poor service in Queen Creek Arizona. &nbsp;I pay nearly $180 per month for gigabit internet and for the last several months we see drops and pauses in our internet service several times per day. &nbsp;I would say 5-15 times per day. &nbsp;We both work from home and it’s not ok to not have reliable internet for our work, zoom and teams calls. &nbsp;Yet I really don’t have an alternative that has the speed we need. &nbsp; Very frustrating. &nbsp;

sixcampbells321 · Answer

If someone at Cox wants to help me or can at least pretend to care about impacting the livelihood of its customers I am all ears. &nbsp;Yesterday’s outage lasted from early morning to 3pm. &nbsp;Unacceptable! &nbsp;Today I get up and YES another outage. &nbsp;Here we go again and another day of my work being severely impacted. &nbsp;

sixcampbells321 · Answer

Well I don’t have internet so it would be hard to do that wouldn’t it? &nbsp;Feel free to assist and do it for me? &nbsp;[Edited] in Queen Creek, Arizona. &nbsp;I am sure you can find me in your massive database of people.&nbsp;

doug5353 · Answer

I live in Queen Creek AZ and Cox internet is frequently down. My service has been down all day…I am self employed, work from home and I the poor connection is costing me thousands of dollars in lost productivity each month

sixcampbells321 · Answer

Totally feel for you Doug. &nbsp;I am now emailing with a live person from Cox - thanks Dustin- and even got a small credit on my account but COME ON! &nbsp;That does not solve anything. &nbsp;How is this acceptable? &nbsp;I have been up and down all day. &nbsp;Working is an unpredictable disaster. &nbsp;I know Queen Creek is growing crazily fast and infrastructure needs to expanded but does it really require this much disruption. &nbsp;If I had another gigabit option for Internet I’d be gone and would never look back. &nbsp;Cox you can do better!

sharielh · Answer

sixcampbells321, I am sorry you're having issues with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.&nbsp;
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Disappointing service Cox.

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