Forum Discussion

magnusnox's avatar
magnusnox
New Contributor
2 days ago

Day 3 with no internet and no communications from Cox Communications

Besides a short and unhelpful conversation with a “live agent” somewhere in the world, who further was completely unable to provide a single shadow of a clue as to what the issue is that is causing my internet to still be out. I get that things happen, but not without any communication about it whatsoever. If you follow their series of prompts you can get an “ETA” that’s 70 minutes from whatever time you click on the link, and each night, you’ll get a text assuring you they are “working overnight to restore service” Bull. Proven time and time again to be the absolute worst company I have the misfortune of feeling forced to work with. Grateful to be able to cancel my service in a couple days when my new Verizon router arrives. I’m sure Internet will not have returned by then. 0/5 stars. 5/5 stinky brown lumps.

  • RaquelD's avatar
    RaquelD
    Moderator
    2 days ago

    Hello. I'm sorry to hear you have been having extended trouble with your internet this week. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with your full name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    • magnusnox's avatar
      magnusnox
      New Contributor
      2 days ago

      No, thank you. I’ve already gone through tremendous rigmarole talking to robots and people who are completely unable to provide even a single unique statement. I’m not going through an entire additional frustrating loop of failures to communicate just to be told you have no ETA on when service will be restored. I simply want you to know you’ve lost a customer, and I implore others to seek new options as well. Verizon is half of the price for 5G internet and it could be the slowest download speed I’ve ever had, it would be preferable to the constant interruptions to service, consistent lack of communication, and overall failure to be a functioning service I’ve observed from Cox living in Omaha for nearly 30 years. 

      • DannyS's avatar
        DannyS
        Moderator
        2 days ago

        It saddens us to hear we will not be keeping our relationship with you due to the recent storm damage in your area.  We're unable to provide exact restoral times due to unplanned events.  Due to not being fully aware of what will be needed in each situation to restore services.  We still wanted to take a second and apologize for the chain of events that led to your decision.  We hope that you will reconsider and allow us another opportunity to provide your services again.  If you ever have any questions.  Please feel free to reach out to us anytime.