Data usage is not correct!!
Ok, so for the last 6-8 months I started receiving notices that my data was almost going over our plan. It is just my husband and i now and when we had 6 people living with us, we never went over or...
Forum Discussion
The same thing is currently happening with my parents! They've been with COX for 20+ years. Decided to finally get rid of their telephone and TV and have strictly internet which they moved over to the "Panoramic WiFi Gateway". NEVER had any sort of overage before and now all of a sudden they do. They've been using mostly antenna TV, very little streaming, so that's not the issue. They were even out of town for over a month during which time they had 6 days of what I would consider "normal" usage, 3-6GB but all others were WILDLY out of line, like 35-75GB. All when no one was home to use the WiFi. I've torn apart their entire network. Changed all logins and passwords, unplugged the "Gateway" for a full day and nothing works. Still most days are coming in at 50-60GB, which from what they use their internet for, there is NO CHANCE. All COX continues to do is tell them to spend more money and upgrade to Unlimited Data. Unacceptable COX! Stealing money from elderly folks on a fixed income!
Hi, I'm sorry to hear that rebuilding the network has not corrected the issue your parents are seeing with increased data usage. As Chris described in his post, many apps can be installed on smart TVs and mobile devices that can use excessive data. It's also a good idea to check computers and mobile devices for possible viruses and malware that can cause unwanted data usage.
The data usage meter measures the data transmitted to and from the devices in your parent's home to the internet. We have had our measurement process verified by 3rd party for its accuracy. A summary of this report can be found at https://www.netforecast.com/wp-content/uploads/COX-2022-Public-Report-Abstract.V1.0.pdf
I will be glad to look at this with you specifically. Please feel free to reach out to us privately. our email address is cox.help@cox.com Please include a link to your forum post and your parent's full street address to help me locate their account.
Greg
