Data leak or equipment issues
This July we upgraded to faster internet speed ultimate 300/30 Mbps with 1 terabyte data. We had to swap out our cable and internet gateway modem to support the additional speed/features at the pric...
Forum Discussion
We did get some of those suggestions from tech about game consoles, Netflix and other such ways data can get used. However:
Prior to our new agreement this July and all new COX "boxes" we had been regularly downloading software updates, viewing UTube and other streaming the same way/same definition on same devices. We have not had game consoles for over 2 yrs. We do not use Netflix at all in any way. Had been using HD live TV only a few times a year until recently.
HD TV is the only increase in usage on same TV we have had for 3 years. Not internet TV app over our smartphones. Could it be our Digital cable service?
COX security protocol and measures for customers renting COX gateway modems needs to change immediately. Furthermore, your answers show that you did not read what I did regarding security. Don't comment further about securing my devices please. I've already heard how "safe" we are from more than one COX rep. I think it may be best to return our "boxes" and purchase our own.
The cable service itself doesn't use data only the apps like Netflix, Youtube and iHeart Radio do because they require a wireless connection that you have to connect to in order to use these apps unlike the cable service, which doesn't require internet. Thanks, Lisa - Cox Support Forums Moderator
Cox probably won't bother to tell you that Arris equipment has many well known unpatched security flaws, in one case a backdoor allowing full network access. Since you sound like you don't use much network bandwidth and then magically you started using so much you Max out your limit, well that sounds like an equipment issue related to an owned device using your high speed connection. Cox owns the responsibility for modem security since you are not allowed to upgrade it for any purpose including to secure it.Tom's hardware has a write up that might help www.google.com/url . You should not have to be this far in the weeds, but what you are describing sounds like malware you can't see on recent equipment additions you don't control. Routers, modems, and other Internet of things devices are that hot hacker Target at the moment; the bandwidth has multiple uses for hackers.
thank you :)
