Daily Area Outages
There has been area outages on my internet multiple times a day for the past 5-6 months. Sometimes it's only down for a few mins, sometimes 1-2hrs, and today it's been down since 9am and it's now 9:3...
Forum Discussion
Oh no. Looks like I'm joining your club.
My internet has been going in and out multiple times a day. Going on 9 days now. And it's my whole neighborhood of 100+ houses.
When contacting cox they always suggest modem resets and basic troubleshooting
Even a technician came out last month and didn't see anything wrong.
Yup, live chat tech support was useless for me as well.
I know this is going to happen if they force me to request a technician, and I would have to pay 75$. But the whole neighborhood is experiencing this issue.
Last time I contacted twitter cox customer care, they sent a technician free of charge when my neighborhoods internet went out for a whole day when it rained... I tried contacting their twitter representive again, but it's someone different who said I have to pay 75$ for a technician. It's like they're missing a brain. What part of "neighborhood" don't you understand?
I went to the store location today and they sent a supervisor tech out. The tech assured us that the issue was resolved from a wire underground. I told him I think it's a bigger issue than that because this has been going on for months now. He was confident it was fixed. Guess what? My net just went down again today a bit before 8pm CST and still no service. Just don't know what to do any more. May have to move to AT&T but wondering what the feedback is on their service in the neighborhood.
Hi, Hhayes111.
I'm sorry to hear you're having trouble again. Outage information specific to your area isn't a topic our community can typically help with, so we ask that you email us at cox.help@cox.com for support. You can also reach us on Twitter CoxHelp or on Facebook.
I think I was able to locate your account and can see there is an outage declared, but all equipment nearby is online. If you still need assistance with your service please reach out to us via email or social so we can assist you.
